1. Introduction

Passion3D World ("we", "us", "our") operates the website passion3dworld.com and the interactive showcase platform at this domain. This Privacy Policy describes how we collect, use and protect personal information when you use our site or our 3D design, printing and related services.

2. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number and an encrypted password — only when you choose to create an account.
• Order & quote information: the contents of contact, bulk-order and quote forms, including project descriptions, attachments and delivery details.
• Files you upload: 3D models uploaded to the Studio or Converter are processed 100% in your browser and are never sent to our servers unless you explicitly attach them to a quote request.
• Technical data: IP address, browser type, device type, pages visited, referrer URL and approximate location (city / country level) — collected through standard server logs and Cloudflare analytics.

3. How We Use Your Information

• To respond to enquiries, prepare quotes and fulfil orders.
• To create and manage your user account and authenticate sign-ins.
• To send transactional emails (order updates, quotes, delivery notifications).
• To improve our website, services and customer experience.
• To comply with legal obligations under Indian and international law.

4. How We Store & Protect Your Data

Personal data is stored on encrypted Cloudflare D1 databases located in globally distributed edge regions. Passwords are never stored in plain text — they are hashed using PBKDF2-SHA256 with 100,000 iterations and a unique cryptographic salt per account. Files you upload to Studio and Converter stay entirely on your device.

5. Sharing With Third Parties

We do not sell or rent your personal data. We share information only with:

• Payment processors (Razorpay / Stripe) when you make a payment — they receive only what is needed to process the transaction.
• Shipping carriers (Delhivery, Bluedart, etc.) when shipping physical orders.
• Email providers (e.g. Resend / SendGrid) to deliver transactional emails.
• Government authorities when required by law, court order or to protect our legal rights.

6. Cookies & Tracking

We use a minimal set of cookies for essential functionality — session cookies for authentication and CSRF protection. We do not use third-party advertising cookies or behavioural-tracking pixels. Analytics, if any, are aggregated and anonymised through Cloudflare Web Analytics.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data ("right to be forgotten").
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Indian Data Protection Authority.

To exercise any of these rights, email us at info@passion3dworld.com. We respond to all data-rights requests within 30 days.

8. Data Retention

Account data is retained for as long as your account is active. Order information is retained for 7 years as required by Indian tax law. Contact-form messages are retained for 24 months. You can request earlier deletion at any time.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be notified to account holders by email.

11. Contact Us